Sumary of Covid travel test firms on UK government list refusing to give refunds:
- Companies included on the government’s approved Covid-19 travel test provider list appear to be flouting consumer law by refusing to refund customers for unfulfilled orders, according to dozens of travellers who have contacted the Guardian.
- Boots is among the firms whose terms and conditions state that orders for tests are non-refundable even if they fail to materialise despite the Consumer Rights Act allowing customers to claim money back if an order or service is not as described or fit for purpose.
- Another test provider has threatened legal action against customers who complain about missing tests.
- Sajid Javid, the health secretary, said on Sunday that he wanted to scrap the costly PCR test requirement for people returning to the UK from some countries as soon as possible.
- “The PCR test that is required upon your return to the UK from certain countries, look, I want to try to get rid of that as soon as I possibly can,” Javid told Sky News.
- Those who have not received both vaccines also have to take a test on day eight from amber list countries and failure to comply can result in a fine of up to £2,000. The government website directs travellers to an official list of test providers who have self-declared that they meet minimum standards.
- According to the Department of Health and Social Care, companies have been removed from the list for misleading price claims, but complaints from customers suggest that no action has been taken against firms that fail to fulfil orders and rely on unfair terms and conditions to evade refunds.
- The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback.